DIGITAL DIVERTER (DD5)

INSTALLATION AND TESTING INSTRUCTIONS

*** CAUTION *** 

Do not install DD5 to a DSL line without a DSL filter already in place as DD5 will be damaged and void warranty. 

 

 

 

(1) Unplug the alarm panels existing RJ31X cord from the RJ31X jack. {See Tech Note #1}
(2) Plug the alarm panels existing RJ31X cord into the side of the DD5 marked "ALARM LINE" (Is a DSL filter needed first?)
(3) Plug the RJ45 cord from the DD5 located on the side marked "TELCO LINE" into the exitsting RJ31X jack.
(4) Cause the alarm panel to go into full alarm condition for 60 seconds, and then disarm.
(5) Wait 5 minutes.
(6) AGAIN, cause the alarm panel to go into full alarm condition for 60 seconds, and then disarm.
(7) AGAIN, wait 5 minutes. 
(8) Call the American Digital Monitoring 24 hour alarm center at 1-800-765-2580.
(9) Provide the Live Operator the caller I.D. the panel used when dialing out for them to locate your signals.
(10) Ask the Operator to locate the account number just received from that caller id. 
(11) The Live Operator will provide you with the account number the alarm panel transmitted. (The Last 4 Digits Are Your Account Number)  {See Tech Note #2}
(12) Determine the receiver to accept that account and program its receiver phone number into the DD2.
(13) Unplug the alarm panels RJ31X cord from the side of the DD5 marked "ALARM LINE"
(14) Plug the RJ11 cord of a standard touch tone telephone into the side of the DD5 marked "ALARM LINE"
(15) Take phone off hook and IMMIDIATELY enter [#] [#] [CODE] [#] [#]  (1 BEEP = ACCEPTED / 3 BEEPS = FAILED, RETRY.)
(16) Enter [*] [#] [0] [ RECEIVER NUMBER ] [#] [#] (1 BEEP = ACCEPTED / 3 BEEPS = FAILED, RETRY.)
(17) Unplug the telephone from the DD5.
(18) Plug the alarm panels existing RJ31X cord into the side of the DD5 marked "ALARM LINE"
(19) Test your alarm into your monitoring center to verify signals.
 

  

 

PROGRAMMING LEGEND

[ CODE ] = The programming code included with your DD2. Lost programming codes require a factory reset. (Contact Technical Support)

[ RECEIVER NUMBER ] = New receiver number EXACTLY as it is to be dialed. 

RECEIVED ACCOUNT NUMBER LEGEND

If account number reported is 0000: Your alarm panel is dialing into the receiver, but cannot communicate.  This is due either to use of a low bandwidth VoIP line, noise on the line or if a DSL line, failure to install a filter.  (Contact Technical Support)

If account number reported is FFFF: Your alarm panel has no account number programmed in it. While you can use FFFF as your account number, it is not recommended.

If account number reported is DIFFERENT EACH TIME: Your alarm panel is dialing into the receiver, but cannot communicate properly.  This is due either to use of a low bandwidth VoIP line, noise on the line or if a DSL line, failure to install a filter.  (Contact Technical Support)

Tech Notes: 

{Tech Note #1}: If the panel was hardwired and no RJ31X jack is present, you will need to either install a RJ31X or a RJ11 block to proceed.  If using a RJ11 block, use the white RJ11 cord instead of the RJ45 cord on the DD5.

{Tech Note #2}:If the alarm signal was not received, remove the RJ45 cord presently plugged into the RJ block and install the RJ11 white cord in its place, and then re-test your alarm system for a signal.

If the alarm signal was still not received, verify the presence of a dial tone at the block and re-wire to remove line seizure.

For DD5 Technical Support Call:

 1-888-769-8977

WEEKDAYS 7:00 am - 5:00 pm (Pacific Time)