The VoIP Problem
Trying to send alarm signals over-IP telephone service, such as Vonage, Comcast, Magic Jack or AT&T CallVantage? Customers and industry experts agree, Voice-over-IP service severely impacts the reliability of a security system by interfering with its ability to report alarms to the monitoring station.
Although Voice-over-IP services are excellent for voice communication, they are simply not suited for transmitting alarm system data to your alarm monitoring center. In fact, many alarm companies simply do not accept customers who use Voice-over-IP based on performance and reliability issues.
The Solution
DIGITAL BROADBAND ADAPTERS by DigitalDiverter.com were developed to solve the VoIP problems.
DIGITAL BROADBAND ADAPTERS allows your Subscribers to enjoy the benefits and cost savings of Voice-over-IP service, while still allowing their alarm systems to accurately communicate with our monitoring centers.
DIGITAL BROADBAND ADAPTERS operates over standard Cable Modem or DSL Broadband Internet connections, and works with any alarm system capable of sending signals using the Contact ID format.
DIGITAL BROADBAND ADAPTERS requires no changes to your Subscribers existing alarm system. Simply plug the adapter into your Subscribers network, and plug the alarm panel into the adapter. (Instead of the VoIP or Standard telephone line), and your Subscribers alarm will be routed over Broadband directly into American Digital Monitoring.
DIGITAL BROADBAND ADAPTERS even offers Line Security, a new security measure not available with standard telephone line hookups. Our servers are in constant communication with our DIGITAL BROADBAND ADAPTERS installed at your Subscribers home or business. If it should lose contact with our monitoring center, our E-Notify service can alert you in a matter of minutes. This extra security measure is only possible through the always-on, always-connected nature of the DIGITAL BROADBAND ADAPTER.
Some Common Questions
Q: With the DIGITAL BROADBAND ADAPTER, when my alarm system places a call to your central station, does it go through my Voice-over-IP service?
A: No. the DIGITAL BROADBAND ADAPTER operates directly through your Broadband Internet Connection, and does not use your Voice-over-IP service. It runs alongside, rather than through, your Vonage, AT&T CallVantage, or other Voice-over-IP services.
Q: If I don't have ANY Phone service, including Voice-over-IP service, can I still use the DIGITAL BROADBAND ADAPTER?
A: Yes, as long as you have Broadband Internet. Even for customers who have regular telephone lines, the DIGITAL BROADBAND ADAPTER offers the additional convenience of event reporting (such as opens and closes) in real-time without seizing your telephone line. In addition, the DIGITAL BROADBAND ADAPTER offers the additional protection of Line Security, not available with standard telephone hookups.
Q: Why is it unreliable to send alarm signals through my Voice-over-IP provider, and how does the DIGITAL BROADBAND ADAPTER make a difference?
A: When your alarm system tries to transmit a signal through your Voice-over-IP telephone service, it is handled like any other voice phone call in the following fashion:
- A hardware device (VOIP Modem) at your location captures the audio from your panel and translates it into data.
- This data is sent over Broadband Internet to servers operated by your Voice-over-IP provider.
- Your Voice-over-IP provider then re-transmits this data to a regional data center located in the city you are dialing (where your alarm monitoring company resides).
- The regional data center will "pick up" a standard telephone line in the destination city, and dial your alarm monitoring company.
- Once the alarm monitoring center answers the call, your Voice-over-IP company continues to be a middle-man for the entire alarm reporting event.
In the standard Voice-over-IP scenario, the data sent by your security system goes through so many "hops", and is translated back and forth between Internet data and audio so many times, that the reliability of the conversation is reduced to almost zero.
The DIGITAL BROADBAND ADAPTER network is better because it handles alarm event reporting as follows:
- The DIGITAL BROADBAND ADAPTER at your Subscribers location captures the signal from the alarm panel and translates it into IP data.
- This IP data is instantly sent over the Internet to remote servers routed directly into American Digital Monitoring receivers.
